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Contact Us

The TecoBuy Support Team can be reached by submitting a ticket (right hand bottom corner of the website) to address all your enquiries.

For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.

For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.

Support Team Working Hours:
10:00 – 19:00 (UTC +8:00)
Monday – Friday (Exclude Public Holidays)

Our Support Team normally will get back with you on all enquiries within 48 to 72 working hours.

Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any enquiry.

Every Sunday

 

Sunday

The first day of January

1 January

Tuesday

Lunar New Year's Day

5 February

Tuesday

The second day of Lunar New Year

6 February

Wednesday

The thirth day of Lunar New Year

7 February

Thursday

Ching Ming Festival

5 April

Friday

Good Friday

19 April

Friday

The day following Good Friday

20 Apirl

Saturday

Easter Monday

22 April

Monday

Labour Day

1 May

Wednesday

The day following the Birthday of the Buddha

13 May

Monday

Tuen Ng Festival

7 June

Friday

Hong Kong Special Administrative Region Establishment Day

1 July

Monday

The day following the Chinese Mid-Autumn Festival

14 September

Saturday

National Day

1 October

Tuesday

Chung Yeung Festival

7 October

Monday

Christmas Day

25 December

Wednesday

The first weekday after Christmas Day

26 December

Thursday

 

Admin Address & Phone Number:

Address: Tecobuy, Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong

Phone: +852 81929367

** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.