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Please note that it is a public holiday on 7 June. All orders placed on 7 to 9 May (Fri-Sun) will process and / or shipped will be on / after 10 June (Mon). Customer service will also be closed on 7 June (Fri). We will only be able to answer questions on June 10 (Mon). Thank you for your patience.
The TecoBuy Support Team can be reached by submitting a ticket (right hand bottom corner of the website) to address all your enquiries.
For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.
For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.
Support Team Working Hours: 10:00 – 19:00 (UTC +8:00) Monday – Friday (Exclude Public Holidays)
Our Support Team normally will get back with you on all enquiries within 48 to 72 working hours.
Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any enquiry.
The first day of January
Lunar New Year's Day
The second day of Lunar New Year
The thirth day of Lunar New Year
Ching Ming Festival
The day following Good Friday
The day following the Birthday of the Buddha
Tuen Ng Festival
Hong Kong Special Administrative Region Establishment Day
The day following the Chinese Mid-Autumn Festival
Chung Yeung Festival
The first weekday after Christmas Day
Admin Address & Phone Number:
Address: Tecobuy, Holo Destined Services Unit 1615-20, Level 16, Tower II, Grand Century Place, 193 Prince Edward Road West, Mongkok, Hong Kong
Phone: +852 81929367
** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.
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