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Contact Us

Back to Business

We're back to business. Please note that we are having Public Holiday on 26th Oct 2020. Any order placed on 26th Oct 2020 shall only be processed and/or dispatched on/after 27th Oct 2020. Customer Services Centre will also be closed on 26th Oct 2020. For any inquiry on 26th Oct 2020, shall be handled on/after 27th Oct 2020. Thank you for your patience.

The TecoBuy Support Team can be reached by submitting a ticket (right hand bottom corner of the website) to address all your enquiries.

For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.

For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.

Support Team Working Hours:
10:00 – 19:00 (UTC +8:00)
Monday – Friday (Exclude Public Holidays)

Our Support Team normally will get back with you on all enquiries within 48 to 72 working hours.

Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any enquiry.

Every Sunday



The first day of January

1 January


Lunar New Year's Day

25 January


The third day of Lunar New Year

27 January


The fourth day of Lunar New Year

28 January


Ching Ming Festival

4 April


Good Friday

10 April


The day following Good Friday

11 Apirl


Easter Monday

12 April


Birthday of the Buddha

30 April


Labour Day

1 May


Tuen Ng Festival

25 June


Hong Kong Special Administrative Region Establishment Day

1 July


National Day

1 October


The day following the Chinese Mid-Autumn Festival

2 October


The day following Chung Yeung Festival

26 October


Christmas Day

25 December


The first weekday after Christmas Day

26 December



Admin Address & Phone Number:

Address: Tecobuy, Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong

Phone: +852 81929367

** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.