
For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.
For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.
Support Team Working Hours:
10:00 – 19:00 (UTC +8:00)
Monday – Friday (Exclude Public Holidays)
Our Support Team normally will get back with you on all enquiries within 48 to 72 working hours.
Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any enquiry.
Every Sunday | Sunday | |
The first day of January | 1 January | Friday |
Lunar New Year's Day | 12 February | Friday |
The second day of Lunar New Year | 13 February | Saturday |
The fourth day of Lunar New Year | 15 February | Monday |
Good Friday | 2 April | Friday |
The day following Good Friday | 3 April | Saturday |
The day following Ching Ming Festival | 5 April | Monday |
The day following Easter Monday | 6 April | Tuesday |
Labour Day | 1 May | Saturday |
Birthday of the Buddha | 19 May | Wednesday |
Tuen Ng Festival | 14 June | Monday |
Hong Kong Special Administrative Region Establishment Day | 1 July | Thursday |
The day following the Chinese Mid-Autumn Festival | 22 September | Wednesday |
National Day | 1 October | Friday |
Chung Yeung Festival | 14 October | Thursday |
Christmas Day | 25 December | Saturday |
The first weekday after Christmas Day | 27 December | Monday |
Phone: +852 81929367
** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.
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