The TecoBuy Support Team can be reached by submitting a ticket (right hand bottom corner of the website) to address all your enquiries.
For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.
For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.
Support Team Working Hours: 10:00 – 19:00 (UTC +8:00) Monday – Friday (Exclude Public Holidays)
Our Support Team normally will get back with you on all enquiries within 48 to 72 working hours.
Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any enquiry.
The first day of January
Lunar New Year's Day
The second day of Lunar New Year
The fourth day of Lunar New Year
The day following Good Friday
The day following Ching Ming Festival
The day following Easter Monday
Birthday of the Buddha
Tuen Ng Festival
Hong Kong Special Administrative Region Establishment Day