Contact Us

The TecoBuy Support Team can be reached by submitting a ticket (right hand bottom corner of the website) to address all your enquiries.

For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.

For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.

Support Team Working Hours:
10:00 – 19:00 (UTC +8:00)
Monday – Friday (Exclude Public Holidays)

Our Support Team normally will get back with you on all enquiries within 48 to 72 working hours.

Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any enquiry.

Every Sunday		Sunday
The first day of January	1 January	Friday
Lunar New Year's Day	12 February	Friday
The second day of Lunar New Year	13 February	Saturday
The fourth day of Lunar New Year	15 February	Monday
Good Friday	2 April	Friday
The day following Good Friday	3 April	Saturday
The day following Ching Ming Festival	5 April	Monday
The day following Easter Monday	6 April	Tuesday
Labour Day	1 May	Saturday
Birthday of the Buddha	19 May	Wednesday
Tuen Ng Festival	14 June	Monday
Hong Kong Special Administrative Region Establishment Day	1 July	Thursday
The day following the Chinese Mid-Autumn Festival	22 September	Wednesday
National Day	1 October	Friday
Chung Yeung Festival	14 October	Thursday
Christmas Day	25 December	Saturday
The first weekday after Christmas Day	27 December	Monday

Admin Address & Phone Number:

Address: Tecobuy, Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong

Phone: +852 81929367

** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.